Privacy Policy

This policy applies to information collected through our website, in-person interactions, and communications. It does not apply to third-party websites linked from our site. Fortune and Ember operates from 123 Neon Lane, Sydney NSW 2000, Australia.

Personal Information

We collect personal information that you provide to us directly, such as your name, contact details, and any preferences you share when making a reservation or participating in poker activities.

• Name, email address, phone number, and dietary requirements.
• For poker room access, we may collect identification details as required by law.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, and pages visited. This helps us improve our site and understand visitor interests. We use cookies and similar technologies for this purpose. This information is generally non-identifying unless combined with other data.

Primary Uses

We use your personal information to provide and improve our services, including managing reservations, facilitating participation in Texas Hold’em tournaments and the card room, and responding to inquiries.

1. To communicate with you about your bookings or events.
2. To ensure the safety and security of our venue and guests.
3. To comply with legal obligations.

Marketing Communications

With your consent, we may send you promotional emails about upcoming events, special dining experiences, or poker tournaments. You can opt out at any time. We will not send marketing communications without your explicit consent. Opt-out instructions are included in every marketing email.

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, managing reservations, or providing security services. These providers are contractually obligated to protect your information. Examples include IT support, email marketing platforms, and booking systems. We do not sell your personal information to third parties.

Legal Requirements

We may disclose personal information if required by law, such as in response to a court order or government request, or to protect the rights and safety of our venue and guests. This includes compliance with Australian privacy laws and regulations.

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, we may keep reservation records for a reasonable period to manage our business. When information is no longer needed, we securely delete or anonymize it.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details provided below. We will respond within a reasonable timeframe as required by law.

Opt-Out and Complaints

You may opt out of marketing communications at any time. If you believe we have mishandled your personal information, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC). We will investigate and respond to complaints promptly.

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings. We may use essential cookies for site functionality and analytics cookies to understand usage. Disabling cookies may affect certain features of the site.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Privacy Contact

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us using the details below.

• [email protected]
• +61255501234
• 123 Neon Lane, Sydney NSW 2000, Australia